Composite Pickleball Paddles, Premium Fiberglass Sport Collection

At Voxeatech, we strive to deliver your goods as quickly and transparently as possible. Here is everything you need to know about how we process and ship your orders.

Order Processing (Handling Time)

• Handling Time: 1–3 business days (Monday – Friday).
• Order Cut-off Time: 5:00 PM (EST). Orders placed after 5:00 PM, on weekends, or during public holidays will be processed the next business day.
• Shipment Confirmation: As soon as your order is fulfilled, we will send you a shipping confirmation email complete with your tracking number.

Shipping Destinations, Rates and Transit Times

We currently offer shipping to the United States and selected international destinations.

UNITED STATES

• Shipping Method: U.S. Postal Service / UPS
• Delivery Time: 3-5 Days
• Shipping Cost: Free Shipping

INTERNATIONAL

• Delivery Time: Transit times vary by country and are displayed at checkout.
• Shipping Cost: Calculated and displayed at checkout.

International Customs, Duties, and Taxes

For all international orders shipping outside the United States, please note that your package may be subject to import duties, customs fees, and local taxes levied by your country's customs authority. These additional charges are not included in our product prices or shipping rates and are the sole responsibility of the customer. Voxeatech has no control over these charges and cannot predict their amount.

Missing or Incomplete Orders (Shortages)

We take great care in packing your orders, but warehouse errors can occasionally happen. If you open your package and find that items or components are missing (for example, you ordered a set and some parts are missing), please contact us within 48 hours of delivery.

To report a missing item:

1. Email us at info@voxeatech.com or call +17196002747.
2. Provide your order number.
3. Attach a photo of the package and the items you did receive.

Once verified, Voxeatech will immediately ship the missing items or parts to you at 100% our expense, or issue a partial refund for the missing portion, depending on your preference.

Tracking Your Order

We make it easy to keep tabs on your delivery:

• Direct Tracking: Visit the "Track Order" tab in our main website menu for real-time updates.
• Email Notifications: Once your package ships, you will receive an automated email containing your tracking number and a direct link to monitor its journey.

Shipping Conditions and Policies

Order Verification: To protect our community, all orders are subject to a standard security check. Occasionally, this verification process may slightly extend your order's handling time.

Address Accuracy: Double-check your shipping info! Please ensure your shipping and billing details are correct at checkout to avoid delays. Voxeatech is not responsible for orders delivered to an incorrect address provided by the customer.

Peak Seasons and High Volume: During peak shopping periods (like Black Friday or major holidays), transit times may take a bit longer than estimated. We appreciate your patience during these busy times.

Need Help? Contact Us

If your order hasn’t arrived within the estimated timeframe, or if you have any questions about your delivery, our support team is ready to help:

• Email: info@voxeatech.com
• Business Address: 1942 Broadway St., STE 314C, Boulder, CO, 80302, US
  
• Phone: +17196002747

Which payment options do you support?

We accommodate all major credit and debit card networks. Transactions are finalized through fully encrypted, industry-standard gateways to ensure absolute payment security. Please note that our baseline store currency is listed in USD; your financial institution will automatically handle any necessary conversion into your local currency at checkout.

Can you apply additional charges to my card if I forgot to add an item?

No. For your digital security, we operate on a zero-retention policy for payment data. We cannot manually add charges to your card once an order is placed. If you need to modify your purchase, please contact our support team to cancel the current transaction so you can place a corrected order.

What is the typical timeframe for a refund to process?

Once a refund is initiated on our end, the standard processing window is up to 10 business days. The exact timeframe for the funds to reflect on your statement depends entirely on your banking institution’s standard clearing cycles.

• Return Window: 30 days from delivery in original packaging and unused condition.
• How to Start: Contact us via email (info@voxeatech.com) or phone (+17196002747). Do not send items back to the manufacturer.
• Damaged or Wrong Items: Reported within 48 hours? Voxeatech covers 100% of return shipping costs and sends a free replacement.
• Change of Mind: Customer is responsible for return shipping costs. No restocking fees.